We have a 10-day return policy, which means you have 10 days from the date of delivery to request a return or exchange. Any return or exchange request made after this period will not be accepted.

To be eligible for a return or exchange, your item must be unused, unworn, unwashed, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at contact@houseofmriga.com within 10 days of receiving your order.

Return Address:
House of Mriga
H NO. 32, Sankar Deb Path,
Fatasil Ambari, Guwahati,
Kamrup Metropolitan, Assam – 781025

Once your request is approved, we will provide you with a return shipping label (where applicable) along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Exchanges

Items can be exchanged only under the following circumstances:

• Incorrect size received or size does not fit.
• The product received is defective or damaged.

Only size exchanges are allowed. As we make every effort to display product colours accurately on our website, colour exchanges or exchanges based on colour preference are not permitted.

If your exchange request is approved, the replacement item will be shipped free of any shipping charges, subject to stock availability.

If the requested size is unavailable, you may choose to receive a refund or select another product of equal value.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

An unboxing video is mandatory for all claims related to damaged, defective, missing, or incorrect products, as well as for refund or exchange requests. Please ensure you record a continuous unboxing video while opening your package and keep it available for verification.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized products
• Gift cards
• Products purchased during clearance or final sale (unless received in a damaged or defective condition)

If you have any questions regarding your item, please contact us before placing your order.

Refunds

Once your returned item is received and passes our quality inspection, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@houseofmriga.com.

Terms & Conditions

• All returned or exchanged items must be unused, unworn, unwashed, and returned with all original tags and packaging intact.
• An unboxing video is mandatory for all refund and exchange requests.
• Only size exchanges are permitted. Colour exchanges are not allowed.
• All exchanges are subject to stock availability.
• If a returned or exchanged item does not pass our quality inspection, it will be returned to the customer.
• If a free gift was included with your purchase, it must also be returned when returning the main product.
• House of Mriga is not responsible for products mistakenly included in a return parcel.
• Customers opting for self-shipping should securely pack the product to avoid damage during transit.
• Shipping charges for self-shipped returns may be reimbursed only after the returned product passes the quality inspection and a valid courier receipt is provided.
• Refunds will be processed based on the actual amount paid after applying discounts, promotional offers, or coupons.
• Exchanges and replacements are available only for serviceable locations.